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Refund & Return Policy

Once Pallet Plus have collected your goods we are unable to refund any payment. Your goods can be returned if you wish to cancel your Delivery service. However charges may be incurred, if the Pallet(s) have left our warehouse for onward shipment.

If you consignment is refused at the delivery point or incurrs redelivery charges. You will cover the full cost of the charges or delivery will not be fulfilled. The redelivery charge is 75% of the original consignment charge.

Delivery Policy

Pallet Plus are committed to deliver your good to service whenever possible. However no service can be guaranteed.

The ability of us to provide the service ordered is subject to many outside influences beyond our own control (say there is a road traffic accident en-route or a flight is delayed). We can not guarantee collections for this reason. Once a pallet is in our possesion we are much more able to influence what happens to it and deliver it within service standards. Therefore, any guarantee offered us only starts once a collection has happened and, even then, only to the point of final delivery.

Standard services - that is Next Day, 48 Hour or other non-timed deliveries (eg. before 9am or before noon), are never guaranteed. If timed deliveries are chosen, but not delivered on time, the difference between the service chosen and the one delivered will be refunded. This is your guarantee.

Privacy Policy

Pallet Plus Ltd ('we' or 'us' or 'our') are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of the GDPR.

Pallet Plus Ltd are dedicated to safeguarding the personal information under our remit and in developing a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the new Regulation. Our preparation and objectives for GDPR compliance have been summarised in this statement and include the development and implementation of new data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing compliance.

Terms & Conditions

All goods in transit or storage are covered by RHA 2009 terms and conditions a copy of which is enclosed.

All deliveries will be completed to kerbside only. Packaging materials will not be removed.

Your customer must check the condition of goods before signing for the delivery and if necessary unpack the pallet while the driver waits. The driver is contracted to wait for upto 20 minutes if required.

Any potential claim must be notified within 7 days of delivery, claims received after this date will be void as per RHA Conditions of Carriage 2009 Section 13 (1) (a).

Claims will not be processed where a clean signature has been given by the delivery point.

Limit of liability for transit via The Pallet Network is uplifted to £5000 per tonne. If this does not cover the full value of your consignment we recommend you take out additional all risk insurance cover which we can arrange on your behalf.

Please sign below as confirmation of your receipt and acceptance of enclosed RHA 2009 terms and conditions.

Unless otherwise agreed invoices will be emailed, payment is due before collection of goods.